Which feature would help users stay informed about shipment statuses?

Real-time alerts are a crucial feature for keeping users updated on shipment statuses because they provide immediate notifications about any changes or developments in the shipping process. This allows users to respond quickly to any delays or issues that may arise, ensuring they have the most current information at their fingertips. Unlike monthly reports, which offer a retrospective view, or carrier performance dashboards that focus on long-term metrics, real-time alerts deliver timely updates that are essential for effective supply chain management. Contract summaries, while important for understanding terms of service, do not contribute to tracking the status of specific shipments. Hence, real-time alerts are the most effective tool for keeping all stakeholders informed and proactive regarding the movement of their shipments.